HELP

FAQ

Do you have a phone number to accept phone orders and questions?

We currently are not set up to accept phone orders.  The most effective way to communicate with us is through email.  We attempt to promptly respond to all email requests for information.

What forms of payments do you accept?

We accept all credit cards: American Express, Visa, Master Card and Discover, as well as, PayPal.  We do not accept checks or money orders.

How safe is my credit card and personal information when I place an order?

We use the latest secure server technology to process your orders.  We never see any of your credit card information, since it is processed electronically by our credit card processing service.  None of your personal information is ever shared or sold.

How much will shipping cost?

Shipping is calculated based on the total weight of the items in the order.  To get the best estimate, just simply add items to your shopping cart and view the calculated shipping costs based on your ship to location.  Free standard shipping is available for US customers whose order totals $99.95 or more.

What shipping methods are available?

We ship to our US customers via USPS (Parcel Post and Priority Mail) and UPS (Ground and 2^nd Day Air).  We ship via USPS (Priority or Global Express) to our international customers. Each customer may choose the method and speed of their order shipments.

What is the status of my order?

You may check your order status here.  We attempt to ship all orders on the next business day that the order was received.

Can you guarantee that my order will arrive by x date?

We can not guarantee that an order will arrive by a certain day.  We can only hold to our promise to pack and ship your order as fast as possible. 

What international countries do you ship to?

Argentina, Australia, Austria, Belgium, Brazil, Canada, Denmark, England/Great Britain, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland and Taiwan.

What�s the best deal that you can give me on a large order?

We are sorry, but we do not negotiate custom deals for large orders.  Our products are priced at the best and most competitive prices that we can offer.  Periodically we will lower prices on certain products or offer discounts.  Sign up for our newsletter to be notified of new arrivals and deals.

Product X shows Out of Stock, can I pre-order it?

We do not accept pre-orders.  However, you may sign-up for our newsletter and you will be notified when new product comes in stock.

What is your return policy?

You may review our return policy here.

Do you have a retail store location?

No, we do not have a retail location.